Maisona Terms and Conditions of Service
Last Updated: May 15, 2026
1. Definition and scope
1.1. Agency means Maisona.
1.2. Client means the person or entity purchasing services from the Agency.
1.3. Services include, but is not limited to, web design, development and hosting, SEO and paid advertising, business advisory, branding strategy, marketing strategy, digital and print creative, and database maintenance.
1.4. Agreement refers to these Terms and Conditions and any associated Quote or Proposal.
2. FEES AND PAYMENT TERMS
2.1. General Terms: All invoices issued by the Agency are strictly payable within 14 days from the date of the invoice.
2.2. Web Projects Under $20,000:
- A non-refundable downpayment of 30% is required before work commences.
- The remaining 70% is invoiced upon project completion.
2.3. Web Projects Over $20,000:
- A non-refundable downpayment of 30% is required before work commences.
- 40% of the total project value will be invoiced in milestones throughout the build process as defined in the Project Scope.
- The final 30% is invoiced upon project completion.
2.4. Late Payments: The Agency reserves the right to suspend all services, including website hosting and active builds, if any invoice remains unpaid beyond the 14-day term.
3. INTELLECTUAL PROPERTY (IP)
3.1. Ownership: All intellectual property rights in the work created by the Agency (including code, designs, and strategy documents) remain the sole property of the Agency until the Client has paid all outstanding invoices in full.
3.2. License: Upon receipt of final payment, the Agency grants the Client a non-exclusive, perpetual license to use the deliverables for their intended business purpose.
4. VARIATIONS AND SCOPE CREEP
4.1. Definition: Any request for work that falls outside the originally agreed Project Scope will be classified as a Variation.
4.2. Billing: Variations will be billed at the Agency’s standard hourly rate. The Client will be notified of additional costs before the work is performed.
4.3. Revisions: Web builds and creative works include a maximum of two rounds of revisions after the project reaches the 90% completion stage. Any further revisions or modifications will be charged at the Agency’s hourly rate.
5. CLIENT OBLIGATIONS AND DELAYS
5.1. Provision of Materials: The Client must provide all necessary content, images, and feedback in a timely manner.
5.2. Client-Induced Delays: The Agency is not liable for any costs, losses, or missed deadlines resulting from Client delays.
5.3. Progress Billing: If a project is delayed by the Client for more than 30 days, the Agency reserves the right to invoice for all work completed to date, regardless of whether a specific milestone has been reached.
6. ADVISORY SERVICES AND LIABILITY
6.1. Nature of Advice: All strategy, coaching, and business advice provided by the Agency are professional recommendations based on experience.
6.2. Risk Assumption: The Client acknowledges that all business decisions carry inherent risk. The Client assumes full responsibility for the implementation or non-implementation of the Agency’s recommendations.
6.3. Limitation of Liability: The Agency shall not be held liable for any business suffering, financial loss, or loss of profits resulting from the Client following the Agency’s advice, whether followed fully, partially, or not at all.
7. HOSTING, CYBER SECURITY AND MALWARE
7.1. Third-Party Services: The Agency will provide and invoice for hosting and plugins. The Client is responsible for paying Domain Registration and SSL certificate providers directly.
7.2. Maintenance: For websites hosted by the Agency, the Agency will perform active maintenance and plugin updates.
7.3. Security Disclaimer: While the Agency follows industry best practices, it does not guarantee that websites will be free from cyber attacks or malware.
7.4. Exclusion of Liability: The Agency is not responsible for any loss of time, money, data, or business reputation caused by cyber attacks, malware, or unauthorized access, especially regarding hosted sites. The Client maintains their own cyber insurance as they see fit.
8. NON-SOLICITATION
8.1. The Client agrees not to employ, contract, or entice away any employee or contractor of the Agency during the term of the Agreement and for a period of 24 months following the termination of Services.
8.2. Breach of this clause will result in a placement fee payable to the Agency equivalent to 30% of the individual’s new annual salary or contract value.
9. TERMINATION AND GOVERNING LAW
9.1. Jurisdiction: This Agreement is governed by the laws of New South Wales, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of NSW.
9.2. Termination: Either party may terminate the agreement with 30 days written notice. All work completed up to the date of termination will be invoiced and becomes immediately payable.